Round-the-Clock Assistance
Underdog's Help Center has answers and solutions for all your questions — whether it's about your account, payments, bonuses, or gaming. Our Bengali support team is always ready to help.
Contact Methods
Support is available across three separate channels — choose whichever works best for your type of issue.
For the fastest resolution, use live chat. Just click the chat icon at the bottom right of any Underdog page to get started.
For complex issues or if you need to attach documents, send us an email. A detailed description helps us resolve things faster.
Get the latest updates, maintenance notices, and promo offers on Underdog's official Telegram channel.
| Channel | Standard Hours | Peak Hours | Language | Suitable |
|---|---|---|---|---|
| Live Chat | 1–3 minutes | 5–10 minutes | Bangla / English | Urgent & Time-Sensitive Issues |
| 3–6 hours | 12–24 hours | Bangla / English | Complex & Document-Related | |
| Telegram | 1–4 hours | 6–12 hours | Bangla | Updates & General Enquiries |
Support Topics
Find guides and solutions on any of the topics below at Underdog's Help Center.
Assistance with profile updates, password changes, KYC verification, and account security.
Troubleshooting guides for all payment methods, including bKash, Nagad, and Rocket.
Terms and conditions for welcome bonuses, cashback, free spins, and referral bonuses.
Guides on rules and strategies for slots, Live Casino, Sports Betting, and jackpot games.
Mobile app installation, loading issues, browser compatibility, and technical problems.
Any concerns regarding suspicious transactions, suspected account hacking, or privacy-related issues.
Live Chat Guide
Underdog's Live Chat is our fastest support channel. Just follow the steps below.
Look for the chat bubble icon in the bottom-right corner of any page and click it.
In the chat window, select the type of issue you have — payment, account, games, or other.
Briefly describe what happened in Bengali. You can also include your transaction ID or a screenshot if you have one.
A Bengali-speaking Underdog support agent will connect with you within 1–3 minutes and help resolve your issue.
Email Guide
Including all the details in your email helps our team resolve your issue much faster.
Example: "Deposit pending — Transaction ID: XXXX" — this helps our team identify the issue right away.
Provide your registered mobile number or email address — never share your password.
Briefly describe what happened, when it happened, and the BDT amount involved. Attach a screenshot as proof if you have one.
After sending your email, you'll receive a ticket number you can use to track the progress of your issue.
Referral Program
Refer friends or acquaintances to Underdog's referral program and earn bonuses. Both you and your friend get rewarded for every successful registration.
Log in to your Underdog account and copy your personal referral link from the "Referral" section.
Share the link with friends, family, or anyone you know — via WhatsApp, Facebook, or however you like.
Once your friend registers through your link and makes their first deposit, the referral bonus will be activated immediately.
You'll receive a ৳500 referral bonus, and your friend will get a 100% welcome bonus. Both are credited directly to your wallets.
There's no cap on referrals — the more friends you bring in, the more bonuses you earn. VIP members receive even higher referral bonuses.
Referral Statistics
Common Issues
The most common issues reported to Underdog Support can usually be resolved on your own.
Clear your browser cache and cookies. Use the latest version of Chrome or Firefox. Turn off your VPN if it's active.
Wait 15 minutes. If it still hasn't come through, go to live chat with your bKash/Nagad transaction ID.
If you've forgotten your password, go to the login page and select the "Forgot Password?" option. An OTP will be sent to your registered mobile number.
Check whether the bonus offer's terms and conditions have been met. If everything looks correct, contact live chat after 24 hours.
Check your internet connection. Update the app if it's outdated. If the issue persists, play directly from the Underdog website.
Support Tips
Having a few details ready before contacting support will help resolve your issue much faster.
Warning: No Underdog support agent will ever ask for your password, OTP, or full card number. If anyone does, disconnect immediately and report it to us.
Detailed Information
On any online platform, trust is built through support. When a problem gets resolved quickly and easily, confidence in that platform grows. Underdog built its Help Center with exactly this in mind — so players in Bangladesh can get help in their own language, at any time.
Most online platforms in Bangladesh offer support in English only. Underdog is different. The entire support team speaks Bengali and the majority of support is provided in Bengali. This may seem like a small thing, but in the Bangladeshi context it matters enormously — being able to explain a problem in your own language significantly reduces the chance of miscommunication.
Underdog's live chat is available around the clock — even at 3 a.m., someone will respond. An agent connects in an average of 1 to 3 minutes. From payment issues to games not loading, almost any problem can be resolved through live chat.
Email support is especially useful when your issue is more complex and requires documents or screenshots — for example, sending a photo of your NID for KYC verification, or writing up the details of a transaction dispute. Underdog typically responds to emails within 3 to 6 hours; messages sent at night are usually answered by the following morning.
Many issues can be resolved without contacting support at all. Page loading problems are usually fixed by clearing your browser cache. If a deposit is delayed, waiting 15 minutes is typically enough — network delays are perfectly normal. Underdog's Help Center has dedicated self-help guides for these kinds of issues, so you can often sort things out on your own.
Many members are curious about the referral program. Underdog's referral system is straightforward. Once you log in, you'll find a unique referral link in your account. When someone registers through that link and makes their first deposit, you receive a bonus. The bonus amount scales with the number of referrals — the more you refer, the more you earn. Active referrers also receive special rewards each month.
Another important aspect of Underdog's Help Center is security awareness. The support team will never ask for your password or OTP. If anyone claiming to be from the support team requests this kind of information, it is a scam attempt. Underdog keeps its members informed and vigilant about this at all times.
Underdog's Help Center is more than just a support service — it's a complete resource center. From Bengali-language guides, video tutorials, and FAQs to round-the-clock live chat, Underdog ensures every player in Bangladesh always gets the right help when they need it.
Support Hours
Direct Contact
support@underdog.my
@UnderdogBD
Referral Bonus
Refer friends to Underdog and earn up to ৳500 in bonuses for every successful referral.
General Enquiries