Your Data, Your Rights
Underdog believes in full transparency. On this page, you'll find clear, straightforward answers to what information you provide on our platform, how it's used, and how it's kept secure.
In brief: Underdog never sells your personal information, never shares it unnecessarily with third parties, and keeps all data secured with SSL 256-bit encryption.
Core Security Commitments
Before diving into the full policy, use these cards to quickly get across the key points at a glance.
Everything you share on Underdog — your name, phone number, payment details — is protected by bank-grade SSL 256-bit encryption. No one can intercept or read your data in transit.
Bank-Grade ProtectionUnderdog never sells your personal data or shares it with advertisers. Your information is used solely to operate the platform's services.
Your Data Is Never SoldYou have the right to view, correct, or delete your own data at any time. You can exercise this right by contacting our support team whenever you need to.
Full ControlUnderdog follows GDPR-aligned international privacy standards. Data protection standards are verified through monthly security audits.
GDPR CompliantYour data is not kept longer than necessary. Once an account is closed, data is deleted within the specified timeframe unless legal obligations require otherwise.
Limited RetentionOnly authorised Underdog staff can access your data, and only when necessary. All access is logged and reviewed on a regular basis.
Controlled AccessUnderdog (underdog.my) takes your privacy seriously. In this privacy policy, we clearly set out what data we collect, why we collect it, how we use it, and how we keep it secure. By using the Underdog platform, you are agreeing to this policy.
Underdog collects two types of information from you — data you provide directly, and data generated automatically while you use the platform.
Full name, date of birth, and national ID number (collected during KYC).
Email address, mobile number, current address.
Deposit and withdrawal history, and payment methods used (bKash/Nagad numbers).
Game history, bet amounts, and win/loss records.
IP address, browser type, operating system, device ID.
Records of conversations via live chat and email.
Underdog only collects information that is necessary to provide our services. We do not ask for data we don't need.
Underdog collects information through three main methods:
Good to Know: Underdog does not collect your profile information from social media or your browsing history from other websites.
Underdog uses your information only for clearly defined purposes — never for anything vague or undisclosed. Everything is laid out transparently in the table below.
| Purpose | What data is used | Legal Basis |
|---|---|---|
| Account creation & management | Name, Email, Mobile Number | Contractual Obligations |
| Payment processing | Payment details, transaction records | Contractual Obligations |
| KYC & AML verification | NID, selfie, proof of payment | Legal obligations |
| Fraud Prevention & Security | IP, device, transaction patterns | Legitimate Interest |
| Customer support | Chat History, Account Information | Contractual Obligations |
| Platform Improvement | Anonymous Usage Statistics | Legitimate Interest |
| Personalized Offers (with consent) | Gaming preferences, activity | Compliance |
Underdog never sells your personal data. However, limited information may be shared in specific circumstances necessary for operating our services:
Our Commitment: Beyond the cases outlined above, Underdog does not share your data with anyone. Sharing information with advertisers, data brokers, or for any other commercial purpose is strictly prohibited.
Underdog uses cookies to improve your experience on the platform. Cookies are small text files stored in your browser.
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may cause certain parts of the platform to not function properly.
Underdog does not retain your data beyond what is necessary. The retention periods for different types of information are listed below:
Our security measures include:
As an Underdog member, you have the following rights over your own data. To exercise any of these rights, write to support@underdog.my.
If you'd like to know what data Underdog holds about you, you can submit a request and we'll respond within 30 days.
If any of your information is incorrect, you can update it through your account settings or by contacting support.
If you close your account, you may request that your data be deleted beyond what is required by legal obligations.
You can object to marketing communications or certain types of data processing at any time.
You can request a copy of your personal data in a machine-readable format.
In certain circumstances, you may request that we limit the processing of your data.
Underdog strictly enforces an 18+ policy. We never knowingly collect or process personal information from anyone under the age of 18.
If you believe your child has created an account on Underdog, please contact support@underdog.my immediately.
Underdog may update this Privacy Policy when necessary. How you are notified will depend on the nature of the change:
If you object to any changes, you have the right to close your account.
For any privacy-related questions, concerns, or rights requests, you can reach us at:
Underdog aims to respond to all privacy-related requests within 30 days.
Detailed Explanation
Before creating an account on any online platform, there are two things you should always read first — the Terms & Conditions, and the Privacy Policy. Most people skip both and go straight to clicking "Agree." Underdog wants you to make an informed decision — which is why we've written this in plain, simple English.
Your personal details — your name, mobile number, payment records — are highly sensitive. Underdog collects this information solely to provide our services. We never sell it to advertisers or data brokers. This isn't just a policy statement: Underdog's business model simply has no need to monetize your data in that way.
During KYC verification, you'll need to submit your NID and a selfie — we understand this can feel uncomfortable. However, it's a legal requirement. Underdog must carry out this verification in compliance with international AML guidelines. Your NID image is stored on SSL-encrypted servers and can only be accessed by our authorized KYC team, strictly for verification purposes.
Data breaches and hacking incidents are increasingly common worldwide. To reduce this risk, Underdog uses SSL 256-bit and AES-256 encryption along with monthly security audits. That said, no system is 100% secure — which is why, in the event of a data breach on Underdog's systems, we will notify all affected members within 72 hours and take the necessary steps to address it.
There are many misconceptions about cookies. Underdog's cookies do not track you across other websites. They are used solely to improve your experience on underdog.my — such as remembering your login state or saving your preferred language. Analytics cookies are anonymous — they cannot be used to identify you personally.
Your rights matter. Any Underdog member has the right to view, correct, or delete their personal data — it's a fundamental right, and we respect it. You don't need to provide a reason: Underdog will never refuse a deletion request, except where we are legally required to retain certain information.
One last thing — if reading this privacy policy raises any questions, reach out to support right away. At Underdog, no question is a silly one. Keeping your data safe is our responsibility — so you can play with peace of mind.
Security Compliance Records
Frequently Asked Questions
Here you'll find answers to the questions our members ask most often.
Responsible Gaming
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