Underdog Terms & Conditions — Complete Guide in Bengali

To use Underdog's services, you must meet the following basic eligibility requirements. If these are not met, you will not be permitted to create an account.

• Age: You must be 18 years of age or older to register and play on Underdog. Any account found to belong to a minor will be closed immediately and all balances may be forfeited.
• Legal eligibility: Online gaming must be legally permitted in your country of residence. Using Underdog from a restricted region is a violation of these terms.
• Single Account: Each individual may hold only one Underdog account. Multiple accounts are prohibited and may result in all associated accounts being permanently closed.
• Playing for Yourself: You must play on underdog solely for your own entertainment and enjoyment. Playing for professional purposes or on behalf of others is strictly prohibited.

Underdog reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or through the platform.

When creating an account on Underdog, providing accurate information is mandatory. Accounts registered with false or misleading details may be terminated at any time.

• You must provide your correct full name, date of birth, mobile number, and email address at the time of registration.
• Your account password must be kept strictly confidential. Sharing your password with anyone is strictly prohibited.
• If you suspect any unauthorized access to your account, contact Underdog support immediately.
• To change your registered mobile number, you must complete KYC verification and contact support.
• It is the member's responsibility to keep their account information up to date.

Underdog complies with international Anti-Money Laundering (AML) guidelines. As a result, KYC verification is required for withdrawals above a certain amount or to access certain account features.

• National ID Card (NID): Clear photos of both the front and back.
• Selfie: A selfie photo holding your NID.
• Proof of Payment: You may be required to verify that the bKash/Nagad number and name on file match.

KYC verification is typically completed within 24 to 48 hours. Providing accurate information may speed up the process. All submitted documents are stored in accordance with Underdog's Privacy Policy.

Making a deposit on Underdog is simple and secure. However, certain rules must be followed.

• Deposits must be made from a bKash, Nagad, or Rocket account registered in your own name.
• The use of third-party payment methods is strictly prohibited.
• Minimum deposit amount is ৳500.
• Transactions typically take between 5 and 15 minutes to complete.
• If a deposit is delayed due to network issues, contact support with your transaction ID.
• Underdog is not responsible for deposits made to the wrong account or in the wrong amount.

Underdog pays out winnings quickly and securely. Please review the following conditions before making a withdrawal.

• Withdrawals can only be made via the same payment method used for the deposit.
• The minimum withdrawal amount is ৳500.
• Large withdrawals may be held until KYC verification is complete.
• To withdraw from your bonus balance, you must first meet the wagering requirements.
• Standard withdrawals may take anywhere from 15 minutes to 24 hours to process.
• If fraud is suspected, Underdog reserves the right to place a hold on withdrawals and conduct an investigation.

Underdog's bonus offers are designed to give members more opportunities to play — however, each bonus comes with specific terms that must be followed.

• Welcome Bonus: A 100% bonus is available on your first deposit, up to ৳5,000. To withdraw the bonus, you must wager the bonus amount 30 times within 30 days.
• Reload Bonus: Daily or weekly reload bonuses may have their own specific terms — these will be outlined in the offer details.
• Cashback: Cashback bonuses generally cannot be withdrawn directly — specific wagering requirements may apply.
• Free Spins: Winnings from Free Spins are generally subject to wagering requirements.
• Claiming the same offer more than once is strictly prohibited. If bonus abuse is detected, the bonus may be voided and the account suspended.
• Underdog reserves the right to modify or cancel any bonus offer at any time.

To view all current offers Latest Promotions Visit the page.

All games on Underdog are operated in accordance with international standards. Please keep the following in mind while playing.

• Once a bet is confirmed, it cannot be changed or cancelled.
• In the event of a disconnection, game outcomes will be determined by server records.
• If a game is cancelled due to a technical error, all bets will be refunded.
• If an abnormal win occurs due to a game provider error, Underdog reserves the right to void that payment.
• If a match in Sports Betting is abandoned or postponed, bets will be settled according to the applicable rules.

Each game's RTP, rules, and maximum win information can be found in its info section. Visit Underdog's Games page for full details.

To maintain a fair environment for all members, Underdog strictly prohibits certain behaviours. Violations may result in account termination and forfeiture of balance.

• Creating multiple accounts to claim bonus benefits.
• Using automated software, bots, or scripts to play games.
• Attempting unauthorized access to another member's account.
• Using Underdog for money laundering or to conceal the source of illegal funds.
• Exploiting loopholes in game rules to apply betting strategies (arbitrage betting).
• Any attempt to hack or breach the system.
• Harassment or the use of abusive language toward other members.

An account may be closed in two ways — at the member's own request or at Underdog's discretion.

Closed at Member's Request: You can close your account at any time through Account Settings or by contacting support. Any remaining balance can be withdrawn (excluding bonuses where wagering requirements have not been met).

Closed at Underdog's discretion: Accounts may be suspended or permanently closed due to rule violations, fraud, or illegal activity. In such cases, Underdog will provide an opportunity to explain the reason.

Right to appeal: If your account is closed, you may appeal within 30 days by emailing support@underdog.my.

Underdog believes gaming should be fun — not stressful. That's why we actively promote responsible gaming.

• Deposit limits, session timers, and self-exclusion tools are available free of charge to all members.
• If gaming is causing financial harm to you or your family, we strongly recommend activating self-exclusion immediately.
• It is the member's responsibility to ensure that minors do not have access to their account.
• Underdog is committed to raising awareness about gaming addiction.

For more details, visit our Responsible Gaming Visit page.

Underdog operates under an international gaming license and complies with international regulations.

• Underdog provides its services on an "as-is" basis. Liability for any losses resulting from technical issues is limited.
• Underdog is not liable for issues caused by internet connectivity, device problems, or third-party service failures.
• For any dispute, you must first contact support via live chat or email.
• Underdog will endeavour to resolve disputes within 30 days.
• The Bengali version of these terms is provided for guidance only. In the event of a legal dispute, the English version shall prevail.

If you have any questions about these Terms & Conditions or find any clause difficult to understand, Underdog's support team is available around the clock to help.

• Live Chat: 24/7 support in Bengali from any page on the site.
• Email: support@underdog.my — Response within 3 to 6 hours.
• Help Center: Help Center page A detailed guide is available.

All complaints and appeals must be submitted in writing via email. A written response will be provided within 30 business days.