Your Well-Being, Our Responsibility
Gaming should be a source of entertainment — not stress. Underdog believes every member deserves to play within safe boundaries and enjoy the experience. That's why we offer multiple tools and resources to help you stay in control at all times.
Keep in mind: Gaming should never be treated as a source of income. Only play with money that, if lost, won't affect your day-to-day life. Playing responsibly is the real win.
Underdog fully adheres to GamCare-aligned responsible gaming guidelines and places the mental well-being of its members as the highest priority.
Safe gaming features
These tools are built for you — free, easy to use, and effective immediately.
Set the maximum amount you can deposit daily, weekly, or monthly — entirely on your own terms. Once a limit is in place, you won't be able to deposit beyond it. It's the most effective safeguard for your budget.
From account settingsSet a session timer to keep track of how long you've been playing. After the time you choose, Underdog will remind you to take a break. Playing for too long rarely leads to good decisions.
Real-Time AlertsTake a temporary break for anywhere from 1 day to 6 weeks. Once a cooling-off period is activated, you cannot cancel it yourself — your account stays locked for the full duration.
1 day to 6 weeksUse self-exclusion to close your account for an extended period or permanently. Once active, no login is possible until at least the specified period has passed.
Takes effect immediatelySet a maximum stake for any single bet — entirely on your own terms. It's the simplest way to protect yourself from placing large bets in the heat of the moment.
Custom LimitsConcerned about your gaming? Underdog's Bangla support team is ready to help with complete confidentiality. No judgment — just support.
24/7 ConfidentialStep-by-step guide
Setting up these tools is straightforward. Log in, go to your account settings, and look for the "Responsible Gaming" tab.
Log in to Underdog and click your profile icon in the top right corner. From the dropdown menu, select "Account Settings".
On the settings page, you'll find a dedicated tab labelled "Responsible Gaming". All the tools are available there in one place.
Deposit limits, session time, bet size — set them all according to your preference. Reducing a limit takes effect immediately; increasing one takes 24 hours.
You can activate a cooling-off period or self-exclusion directly from the same tab. Our support team on Live Chat can also help you set it up — no questions asked.
Once you save your changes, an SMS confirmation will be sent to your registered mobile number. For exclusions, a copy will also be sent to your email.
Quick Tool Card
Set a daily / weekly / monthly budget cap. Reductions take effect immediately; increases are delayed by 24 hours.
Settings → Responsible Gaming1 day, 3 days, 1 week, or 6 weeks — take a break on your own terms.
Settings → Cooling-Off6 months, 1 year, or permanently — close your account completely.
Live Chat or SettingsTalk to us in Bangla about any gaming-related concern.
24/7 live chatWarning Signs
If you notice the signs below, it's time to take them seriously. Being honest with yourself is the hardest part — but also the most important.
| Signs | Normal Gaming | Warning signs | Advice |
|---|---|---|---|
| Budget Management | Playing Within Your Budget | Using bill money or savings to play | Set a deposit limit |
| Time management | Playing within a planned schedule | Hours pass without noticing | Turn On a Session Timer |
| Emotional Control | Accepting Losses Gracefully | Chasing losses with bigger bets | Take a Break, Come Back Fresh |
| Family & work | Normal daily life | Affecting work or relationships | Talk to support |
| Tendency to hide | Letting someone you trust know | Hiding it from family | Consider a Cooling-Off Period |
| Mental State | Gaming is meant to be fun | Feel restless when not playing | Consider Self-Exclusion |
| Chasing Losses | Accepting losses as part of the game | Chasing losses | This is the most dangerous warning sign |
Simply put: If you notice even one of these signs in yourself, don't ignore it. Talk to Underdog's support team or take a cooling-off period — that's not weakness, that's courage.
Check yourself
Answer the questions below honestly — in your own mind. This isn't a test; it's a chance to check in with yourself. The more honest you are, the more useful it will be.
If you chose the last option on two or all three of these questions, it's time to get some help. Reach out via Underdog's live chat or In the Help Center Reach out.
Key Information
Problem gaming is rarely talked about openly in Bangladesh. Many people see it as a "weak person's" problem. That belief is completely wrong. Gaming addiction is a mental health condition that can affect anyone — regardless of education or economic background.
Underdog believes every member should be aware of their own limits. That's why we created this page — not just to meet requirements, but out of genuine care.
Statistics show that around 3–5% of online gamers run into problems at some point. Most of them don't seek help because they feel ashamed. Underdog's support team never judges — they're only here to help.
Responsible Gaming Index
Detailed Guide
Responsible gaming has been a core part of Underdog's philosophy since day one. We want every member to enjoy themselves — but never let that enjoyment become a burden. Gaming is a form of entertainment, and keeping it that way is what responsible gaming is all about.
Mobile internet is now so widely accessible in Bangladesh that online gaming has never been easier to pick up. It starts at home, late at night when sleep won't come — just a game to pass the time. At first it's purely for fun, then a little more time slips by, then maybe the budget gets stretched. This is a path many people find themselves on — and there's no shame in admitting it.
Underdog's deposit limit tool is the most effective safeguard available. Decide how much you want to spend on gaming each month — calmly, away from the tables — then set that limit. Once in place, it acts as your protection for the entire month. Any request to increase the limit comes with a 24-hour delay, giving you time to think it over.
Many people worry that a session timer will take the fun out of playing. In practice, it's the opposite. Research shows that taking regular breaks improves decision-making and makes the overall experience more enjoyable in the long run. After 30 minutes or an hour, step away, get some water, send a quick message to someone you care about — then come back and play.
A Cooling-Off period is designed for those who already know they need a break but find it hard to stop on their own. From 1 day to 6 weeks, your account is fully locked for the entire duration. Once activated, it cannot be cancelled by you. That might sound strict — but that strictness is precisely what makes it genuinely helpful.
Self-exclusion is a long-term solution. You can close your account for 6 months, 1 year, or permanently. With permanent exclusion, there is no coming back — it's the most serious step you can take. But for those whose gaming has become a real problem in their lives, it may be exactly the right decision.
Family members can play a role too. If someone close to you seems to be struggling with gaming, talk to them directly — without judgment, without anger, just with an open hand. You can also reach out to Underdog's support team on behalf of a family member.
One last thing — Underdog is a gaming platform, but we're not just here to sell games. We're building a community where everyone stays safe. Every member who practices responsible gaming is a true winner at Underdog.
The Golden Rules of Responsible Gaming
What not to do
FAQ
Find answers to the questions our members ask most.
Safe Gaming Environment
Ensuring a safe gaming environment for every member at Underdog is our commitment. Use deposit limits, timers, and self-exclusion — all tools are completely free.
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